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Shipping
For a comprehensive overview of our shipping policies and procedures, consult the “Shippings” page.
Payments
For a comprehensive overview of our payment methods and procedures, consult the “Payments” page.
Engraving
For a detailed look into our engraving options and processes, consult the “Engraving” page.
Manufacture
To learn more about our crafting process and the history behind the products, consult the “Manufacture” page.
Contact
For any questions, product guidance, or to simply communicate with our team, please turn to the “Contact” page for assistance.
Repair
For information regarding repairs, maintenance, and related services, please visit the “Repair Service” page.
Frequently Asked
What is a Laguiole en Aubrac corkscrew?
A Laguiole en Aubrac corkscrew is a high-quality, traditionally crafted corkscrew originating from the Laguiole region in France. It is renowned for its distinctive design and superior craftsmanship.
Where does the name Laguiole come from?
The name “Laguiole” originates from a small town in the Aubrac region of southern France. It has become synonymous with quality craftsmanship in knives and corkscrews.
What's the difference between Laguiole and Laguiole en Aubrac?
“Laguiole” is a generic term and does not refer to a single, specific manufacturer. On the other hand, “Laguiole en Aubrac” is a registered trademark. To draw a comparison, it’s like the difference between buying “a car” and buying “a Mercedes”. Purchasing a “Laguiole en Aubrac” product ensures you are getting a product from a recognized and registered brand, guaranteeing its authenticity and quality.
How can I recognize a genuine Laguiole corkscrew?
Authentic Laguiole corkscrews are known for their distinct design, craftsmanship, and often have the iconic bee emblem. It’s essential to purchase from reputable sellers to ensure authenticity.
How do I correctly use a Laguiole corkscrew?
To use a Laguiole corkscrew, insert the spiral into the cork’s center, twist until the cork begins to rise, and then use the lever to fully extract the cork from the bottle.
What materials are used in making the Laguiole corkscrews sold on this site?
Our corkscrews are crafted from a diverse range of materials, from exotic to Mediterranean woods, horn to horn crust, mammoth ivory to mammoth ivory crust. We also utilize vibrant acrylics and solid metals in both matte and glossy finishes.
Engraving: Can I customize my Laguiole corkscrew?
Yes, we offer six engraving fonts and a variety of symbols. However, we cannot accommodate requests for additional symbols or font styles. Each laser engraving machine requires specific formats that cannot be customized on-demand.
How long does it take for my order to be delivered?
Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-3 business days and then shipped to you. Please refer to the specified page for details.
Do you ship internationally?
Yes, we do. Please refer to the specified page for details. If your country is not listed, kindly contact us, and we’ll consult with our carrier to provide you with the rates.
What is your return and refund policy?
We offer a 15-day window for purchase retractions. However, any engraved items cannot be refunded in accordance with French law. We do not facilitate product exchanges based on wood or horn tone, grain, or color preferences.
How do I maintain and care for my Laguiole corkscrew?
To ensure the longevity of your corkscrew, clean it after each use and store in a dry place. Avoid exposing it to extreme temperatures or moisture.
What payment methods do you accept?
We accept major credit cards, PayPal, and other standard payment methods.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email from DHL. You can use this link from the shipping provider’s website to track your order.
Is it safe to buy on your site? Are my data protected?
Yes, our site uses advanced encryption methods to ensure that your personal and payment information is kept secure.
Can I purchase Laguiole corkscrews in bulk or for corporate gifts?
While we do not offer specific bulk pricing, we do provide complimentary engraving. Additionally, each purchase can be complemented with a synthetic leather case valued at €9 and an elegant oak box.
What's the difference between the various Laguiole corkscrew models you offer?
The distinctions lie primarily in the handle materials, each with its unique polish and finish. Some models feature specially chiseled bee motifs, while others boast intricate engravings. Additionally, select designs come with a Damascus blade, showcasing unparalleled craftsmanship.
How can I contact customer service?
You can reach our customer service via the “Contact Us” page on our website, by phone
Can you provide information about the history of Laguiole and the significance of these corkscrews?
The Laguiole tradition dates back to the early 19th century in the town of Laguiole in southern France. Over the years, it has become a symbol of French artistry and craftsmanship in the world of knives and corkscrews. More on this page.
Do you have any ongoing offers or promotions?
No, due to the artisanal nature of our products and their inherent value, we do not hold sales or offer promotions.